Frequently Asked Questions

Find answers to common questions about orders, payments, shipping, returns, gift cards, loyalty programs, events, and customer support at Indigo Books.

Orders & Payments

No. There is no minimum order value for purchases on Indigo Books.

Orders generally cannot be modified once placed. However, if you need assistance, please contact us immediately via email, and we'll do our best to help before your order is processed.

Order confirmations are sent immediately after successful payment via email and/or SMS.

If your payment fails but the amount has been debited, please wait for 24–48 hours as banks usually reverse failed transactions automatically. If the amount is not refunded, please contact our customer support team with your payment details.

Yes. An invoice is generated for every successful order.

Yes. The prices displayed on our website are final prices, and currently, no additional taxes are charged.

Shipping & Delivery

Delivery availability on Sundays and public holidays depends on the courier partner and serviceability of your location.

Yes. Customers can choose to pick up their orders directly from our store in Prayagraj, subject to availability.

Our courier partners will usually attempt delivery again or contact you for rescheduling.

No. Delivery addresses cannot be changed after an order has been placed.

Our courier partners generally make up to two delivery attempts before returning the shipment.

Yes. We deliver to most serviceable locations across India, including many remote areas.

Returns & Refunds

You can initiate a return request through the website by contacting our support team and submitting the required details.

You may be asked to provide:

Photographs of the product
Description of the issue
Order number

No. Minor packaging damage that does not affect the product itself is not eligible for return.

Return requests are generally reviewed within 24 hours.

No. Shipping charges are non-refundable.

No. Exchanges are only available for damaged, incorrect, or missing products and cannot be used to exchange for a different title.

Gift Cards & Loyalty Program

Digital Gift Cards can be purchased directly through our website.

No. Gift Cards must be redeemed in full during a single purchase.

No. Gift Cards cannot be combined with promotional coupons or discount offers.

No. Gift Cards are non-refundable and cannot be redeemed for cash.

Reward points are earned on eligible purchases made through Indigo Books.

Yes. Reward points have a validity period and may expire if not used within the specified time.

No. Indigo Books offers a paid membership program.

Members may enjoy:

Exclusive discounts
Special offers
Early access to promotions
Additional benefits announced from time to time

Events & Book Clubs

Registrations can be completed online through our website or through the event registration link provided.

Yes. Event registrations are generally accepted on a first-come, first-served basis.

No. Event registrations are non-transferable unless specifically stated otherwise.

Yes. Children are welcome to attend most of our events unless otherwise specified.

Refreshments may be provided during selected events and will be mentioned in the event details.

Yes. Registered participants may receive reminders through email, SMS, or WhatsApp.

Contact & Support

We aim to respond to customer queries within 24 hours during business days.

Yes. Customer support is available through WhatsApp for selected queries.

Our customer support team can assist you in:

English
Hindi

Please contact our support team immediately and submit a return request through the website.

You may contact our support team via email or phone, and we will assist you in tracking your shipment.

We welcome your feedback. Suggestions and feedback can be submitted through our website's contact form.

Still Need Help?

Email: indigobooks@outlook.in

Phone: +91 8881122722

Customer Support Hours:
Monday – Saturday, 10:00 AM – 8:00 PM

Indigo Books
Colonelganj Rd, Near Paneer Chauraha,
Colonelganj, Old Katra, Prayagraj – 211002

Landmark: In front of Poineer Law & Banking Tutorial.

Frequently Asked Questions

Orders & Payments

Is there a minimum order value?

Can I modify my order after placing it?

How long does it take to receive an order confirmation?

What should I do if my payment fails but the money is deducted?

Do you issue invoices with every order?

Are prices inclusive of taxes?

Shipping & Delivery

Do you deliver on Sundays and public holidays?

Do you offer store pickup?

What happens if I am unavailable during delivery?

Can I change my delivery address after placing an order?

How many delivery attempts will be made?

Do you ship to remote locations in India?

Returns & Refunds

How can I initiate a return request?

What proof is required for damaged or incorrect products?

Can books with minor packaging damage be returned?

How long does it take to approve a return request?

Will my refund include shipping charges?

Can I exchange a product for a different title?

Gift Cards & Loyalty Program

How can I purchase a gift card?

Can gift cards be partially redeemed?

Can gift cards be used along with discount coupons?

Can unused gift card balances be refunded?

How do I earn reward points?

Do reward points expire?

Is the membership program free?

What benefits do members receive?

Events & Book Clubs

How can I register for events?

Are seats available on a first-come, first-served basis?

Can I transfer my event registration to someone else?

Are children allowed at book events?

Are refreshments provided during events?

Will I receive reminders before an event?

Contact & Support

What is the average response time for customer support?

Do you provide support via WhatsApp?

Which languages does customer support offer?

What should I do if I receive the wrong order?

What should I do if my order is delayed?

How can I share feedback or suggestions?

Still Need Help?

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