This policy explains the return, refund, shipping, and cancellation terms applicable to purchases made from Indigo Books.
Returns are accepted only in the following situations:
Customers must report issues within three (3) days of delivery.
To request a return, please contact us at:
Email: indigobooks@outlook.in
Phone: +91 8881122722
Customers may be required to provide:
Indigo Books offers exchanges where possible. If a replacement is unavailable, a refund will be processed.
Approved refunds will be processed to the original payment method within two (2) to five (5) business days.
For eligible returns, Indigo Books will bear the return shipping charges.
We deliver across India.
We ship orders through trusted logistics partners, including:
Orders are generally delivered within five (5) to seven (7) business days.
Delivery timelines may vary depending on location, weather conditions, public holidays, or unforeseen circumstances.
Tracking details will be shared via email, SMS, or WhatsApp after dispatch.
Customers are requested to ensure accurate shipping information. Repeated failed delivery attempts due to incorrect information may result in cancellation of the order.
Customers may cancel orders only before dispatch. Once an order has been shipped, cancellations are not permitted.
To request cancellation, please contact:
Email: indigobooks@outlook.in
Phone: +91 8881122722
Approved refunds for cancelled orders will be processed to the original payment method within two (2) to five (5) business days.
